Broccoli AI Website Fulfillment Policy

1. What We're Selling

Product & Service Descriptions:
Broccoli AI provides AI-powered voice assistant solutions for home service businesses—specifically for plumbing, electrical, and HVAC contractors. Our solutions are designed to streamline customer communications, book jobs automatically, and integrate seamlessly with leading service management tools. For every product or service listed on our website, we include detailed descriptions, specifications, and visual assets (e.g., multiple images and feature breakdowns) to ensure you have a clear understanding of what you're purchasing.
Note: If our website fails to adequately describe any product or service, we reserve the right to contact you with recommendations for improved clarity.

2. The Purchase Currency

To support our international customers, all prices are displayed alongside the currency abbreviation (e.g., USD, EUR). We do not rely solely on currency symbols; our goal is to ensure that every customer is aware of the exact pricing details before making a purchase.

3. Customer Service Contact Information

We are committed to providing prompt and effective support. You can reach our customer service team through multiple channels:

• Email: support@broccoli.com
• Phone: +1 628-287-2303

Note: If we identify that our website lacks clear contact options, we may update the site to ensure low-friction communication channels.

4. Fulfillment Policies

Refund Policy

Refunds are processed based on the conditions outlined in our refund policy. In general, refunds may be issued if:

• There is a demonstrable error in the service provided.
• You notify us within 30 days of purchase about any issues. All refund requests will be reviewed on a case-by-case basis.

Cancellation Policy

Subscriptions and service reservations can be canceled under the conditions specified in our cancellation policy. Any cancellations must be requested through our customer service channels, and applicable fees or notice periods will be clearly communicated at the time of purchase.

5. Legal or Export Restrictions

Certain AI technologies and digital services may be subject to legal or export restrictions. Customers are responsible for ensuring that their purchase complies with any applicable laws in their country. Broccoli AI will disclose any such restrictions on the relevant product pages.

6. Privacy Policy

Your privacy is of utmost importance to us. Our Privacy Policy explains:

• How your personal information is collected, used, and stored.
• The measures we take to protect your data.
• Your rights regarding your personal data. By using our website, you agree to the terms of our Privacy Policy and our data handling practices.

7. Business Address

Our physical business address is provided for transparency and credibility.

8. Promotional Terms

All promotions, discounts, or trial offers are subject to the following:

• Terms & Conditions: Each promotion will clearly display its specific terms and conditions on the applicable page.
• Transparency: A visible disclaimer or link to the detailed terms will be provided to ensure you understand the offer.
• Modifications: Broccoli AI reserves the right to modify or terminate any promotion at any time, without prior notice.

9. Website and Payment Security

We take your security seriously. Our website complies with the Payment Card Industry Data Security Standards (PCI-DSS) to ensure that all customer payment information is handled securely. We require that all transactions occur over secure HTTPS connections. Additional security measures are in place to protect against card testing and unauthorized access to sensitive payment data.

10. Accepted Credit Cards

To streamline your checkout process, we display the logos of all credit card brands we accept. This transparency ensures you know that your preferred card is welcome on our platform. If you have any questions about accepted payment methods, please contact our customer service.